{"id":6525,"date":"2016-05-19T18:11:08","date_gmt":"2016-05-19T18:11:08","guid":{"rendered":"http:\/\/billyscrashhelmets.co.uk\/ukstaging\/?p=6525"},"modified":"2023-01-17T16:43:09","modified_gmt":"2023-01-17T16:43:09","slug":"experiencia-uso-fc-moto","status":"publish","type":"post","link":"https:\/\/billyscrashhelmets.co.uk\/es\/experience-using-fc-moto\/","title":{"rendered":"Nuestra experiencia con el FC-Moto"},"content":{"rendered":"

Ten\u00edamos especial inter\u00e9s en probar la compra de un casco de seguridad de FC-Moto, sobre todo porque tenemos nuestra sede en Inglaterra y ellos est\u00e1n en Alemania, as\u00ed que nos interesaba saber cu\u00e1nto tardar\u00edan.<\/p>\n

Como de costumbre, tambi\u00e9n \u00edbamos a probar sus devoluciones process para ver qu\u00e9 tal gestionan la sustituci\u00f3n del casco por otra talla y averiguar los costes y plazos de entrega.<\/p>\n

As\u00ed que entramos en su p\u00e1gina web y pedimos uno de nuestros cascos modulares mejor valorados, el Caberg Duke, teniendo muy en cuenta sus plazos de entrega, que son mucho m\u00e1s largos que los de la mayor\u00eda de los distribuidores (lo normal es de 5 a 7 d\u00edas, pero pueden ser hasta 10 d\u00edas en plena temporada de conducci\u00f3n).<\/p>\n

Esto es lo que ocurri\u00f3:<\/p>\n

 <\/p>\n

Casco pedido el 22 de abril<\/strong> sobre las 14.00 horas.<\/p>\n

Al a\u00f1adir el casco a la cesta, los gastos de env\u00edo ascendieron inmediatamente a 3,86 \u00a4, pero aumentaron a 6,23 \u00a4 m\u00e1s adelante en el process cuando elegimos el m\u00e9todo de env\u00edo.<\/p>\n

Nota: ha sido dif\u00edcil encontrar el Reino Unido en el enorme men\u00fa desplegable de pa\u00edses, pero lo encontrar\u00e1s si insistes.<\/p>\n

El total ascendi\u00f3 a 126,80 libras o 160,89 euros.<\/p>\n

Al pasar por caja, me llev\u00f3 a un sitio de pago https de terceros, Wirecard, para realizar la transacci\u00f3n, pero todo fue como la seda.<\/p>\n

Por 27 de abril<\/strong> 15.50: El estado de mi pedido en l\u00ednea a\u00fan no hab\u00eda cambiado (accede a tu cuenta FC-Moto para verlo), as\u00ed que les envi\u00e9 un correo electr\u00f3nico para preguntarles por el pedido. No me respondieron directamente, pero empec\u00e9 a recibir correos electr\u00f3nicos diciendo que mi pedido hab\u00eda sido enviado. Parece que prod les he puesto en acci\u00f3n, aunque, para darles su merecido, todav\u00eda estaba dentro del plazo de env\u00edo indicado.<\/p>\n

Nota: sus correos electr\u00f3nicos de actualizaci\u00f3n se env\u00edan con texto en ingl\u00e9s, pero la mayor parte del resto del texto est\u00e1ndar est\u00e1 en alem\u00e1n, lo que no es muy bueno.<\/p>\n

\"FC-Moto-entrega\"<\/a>
Caja sencilla sin marcar entregada con Caberg Duke nuevo y reluciente en su interior.<\/figcaption><\/figure>\n

El casco fue entregado Viernes 29 de abril<\/strong> Alrededor del mediod\u00eda, lleg\u00f3 en una caja normal con la caja del casco movi\u00e9ndose por el interior sin material de embalaje para asegurarla, no es lo ideal, pero el casco estaba bien dentro de la caja del casco de marca.<\/p>\n

Eso significa que tard\u00f3 7 d\u00edas desde el pedido hasta la entrega, lo que coincide con los plazos de entrega indicados por FC-Moto.<\/p>\n

Para devolver el casco para cambiarlo por el FC-Moto, dispone de 14 d\u00edas para devolverlo sin motivo.<\/p>\n

As\u00ed que me descargu\u00e9 su formulario de devoluci\u00f3n en pdf para iniciar el process. Sin embargo, al hacer clic en el enlace de correo electr\u00f3nico para informarles de que iba a devolver el paquete, no funcion\u00f3. Adem\u00e1s, el formulario de devoluci\u00f3n en PDF est\u00e1 en un ingl\u00e9s deficiente, por lo que no todo est\u00e1 del todo claro. Sin embargo, les envi\u00e9 un correo electr\u00f3nico a trav\u00e9s de la p\u00e1gina de contactos de su sitio web, imprim\u00ed y rellen\u00e9 el formulario lo mejor que pude y lo inclu\u00ed en la caja.<\/p>\n

En el caso del FC-Moto, deber\u00e1 pagar los gastos de env\u00edo de la devoluci\u00f3n.<\/p>\n

Hermes me ofreci\u00f3 11,34 libras, iva incluido, pero contrat\u00e9 el seguro opcional para un casco de 130 libras, lo que supuso un suplemento de 5,50 libras.<\/p>\n

El total ascendi\u00f3 a 17,94 libras con IVA -si no me fallan las matem\u00e1ticas- para devolverlo a trav\u00e9s de Hermes el 3 de mayo<\/strong>.<\/p>\n

El 11 de mayo no me hab\u00edan contestado para saber si lo hab\u00edan recibido bien, as\u00ed que les envi\u00e9 un correo electr\u00f3nico para conocer el estado de mi pedido. No me contestaron, as\u00ed que volv\u00ed a enviarles un correo electr\u00f3nico el 13 de mayo. Esta vez me contestaron r\u00e1pidamente que ya hab\u00edan enviado el recambio y que deber\u00eda recibir un c\u00f3digo de seguimiento por correo electr\u00f3nico.<\/p>\n

La devoluci\u00f3n se entreg\u00f3 cinco d\u00edas despu\u00e9s por DH con seguimiento,\u00a0llega el 18 de mayo<\/strong>. El casco era obviamente nuevo y ven\u00eda con todos los accesorios esperados.<\/p>\n

 <\/p>\n

En general<\/strong><\/p>\n

Aunque los plazos se ajustaban a los indicados en la p\u00e1gina web, la devoluci\u00f3n pareci\u00f3 demorarse bastante. La primera entrega tard\u00f3 7 d\u00edas, lo cual era aceptable, pero los 15 d\u00edas de ida y vuelta para devolver el casco equivocado y recibir el nuevo me parecieron mucho tiempo. Si quieres conseguir tu casco r\u00e1pidamente, yo probar\u00eda con uno de nuestros otros distribuidores recomendados, pero si no tienes mucha prisa y quieres una amplia gama de cascos entre los que elegir, FC-Moto cumple. S\u00f3lo tienes que ser paciente.<\/p>","protected":false},"excerpt":{"rendered":"

We were especially keen to\u00a0test out buying a crash helmet from\u00a0FC-Moto, mainly because we’re based in England and they’re in Germany so we were interested to see how long it’d take. 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