{"id":6525,"date":"2016-05-19T18:11:08","date_gmt":"2016-05-19T18:11:08","guid":{"rendered":"http:\/\/billyscrashhelmets.co.uk\/ukstaging\/?p=6525"},"modified":"2023-01-17T16:43:09","modified_gmt":"2023-01-17T16:43:09","slug":"experience-utilisation-fc-moto","status":"publish","type":"post","link":"https:\/\/billyscrashhelmets.co.uk\/fr\/experience-using-fc-moto\/","title":{"rendered":"Notre exp\u00e9rience de l'utilisation du FC-Moto"},"content":{"rendered":"

Nous \u00e9tions particuli\u00e8rement d\u00e9sireux de tester l'achat d'un casque de protection aupr\u00e8s de FC-Moto, principalement parce que nous sommes bas\u00e9s en Angleterre et qu'ils se trouvent en Allemagne.<\/p>\n

Comme d'habitude, nous allions \u00e9galement tester les retours process pour voir comment ils g\u00e8rent le remplacement du casque par une taille diff\u00e9rente et \u00e9valuer les co\u00fbts et les d\u00e9lais d'ex\u00e9cution.<\/p>\n

Nous sommes donc all\u00e9s sur leur site web et avons command\u00e9 l'un de nos casques modulaires les mieux not\u00e9s, le Caberg Duke, en prenant bonne note de leurs d\u00e9lais d'exp\u00e9dition qui sont beaucoup plus longs que ceux de la plupart des d\u00e9taillants (5-7 jours est normal mais peut aller jusqu'\u00e0 10 jours au plus fort de la saison de conduite !)<\/p>\n

Voici ce qui s'est pass\u00e9 :<\/p>\n

 <\/p>\n

Casque command\u00e9 le 22 avril<\/strong> vers 14 heures.<\/p>\n

Ajout du casque au panier - les frais de port s'\u00e9levaient imm\u00e9diatement \u00e0 \u00a33.86, mais ils sont pass\u00e9s \u00e0 \u00a36.23 plus tard dans le processus process lorsque nous avons choisi la m\u00e9thode de livraison.<\/p>\n

Remarque : il a \u00e9t\u00e9 difficile de trouver le Royaume-Uni dans l'\u00e9norme menu d\u00e9roulant des pays, mais il est l\u00e0 si vous persistez !<\/p>\n

Le total s'\u00e9l\u00e8ve \u00e0 \u00a3126.80 ou \u20ac160.89.<\/p>\n

Lors du paiement, j'ai \u00e9t\u00e9 redirig\u00e9 vers un site de paiement https tiers - Wirecard - pour effectuer la transaction, mais tout s'est d\u00e9roul\u00e9 sans probl\u00e8me.<\/p>\n

Par 27 avril<\/strong> 15 h 50 - Le statut de ma commande en ligne n'avait toujours pas chang\u00e9 (connectez-vous \u00e0 votre compte FC-Moto pour le voir), j'ai donc envoy\u00e9 un e-mail pour demander ce qu'il en \u00e9tait. Ils ne m'ont pas r\u00e9pondu directement, mais j'ai commenc\u00e9 \u00e0 recevoir des courriels m'informant que ma commande avait \u00e9t\u00e9 exp\u00e9di\u00e9e. Il semble que je les ai prod\u00e9s \u00e0 l'action, cependant, pour leur donner raison, j'\u00e9tais encore dans le d\u00e9lai d'exp\u00e9dition indiqu\u00e9.<\/p>\n

Remarque : les courriels de mise \u00e0 jour sont envoy\u00e9s en anglais, mais la plupart des autres textes standard sont en allemand, ce qui n'est pas tr\u00e8s pratique.<\/p>\n

\"FC-Moto-livraison\"<\/a>
Bo\u00eete unie non marqu\u00e9e livr\u00e9e avec des Caberg Duke neufs et brillants \u00e0 l'int\u00e9rieur.<\/figcaption><\/figure>\n

Le casque a \u00e9t\u00e9 livr\u00e9 Vendredi 29 avril<\/strong> vers midi - il a \u00e9t\u00e9 livr\u00e9 dans une bo\u00eete simple avec la bo\u00eete du casque se d\u00e9pla\u00e7ant \u00e0 l'int\u00e9rieur sans mat\u00e9riel d'emballage pour le fixer - ce n'est pas id\u00e9al mais le casque \u00e9tait bien \u00e0 l'int\u00e9rieur de la bo\u00eete du casque de marque.<\/p>\n

Cela signifie qu'il a fallu 7 jours entre la commande et la livraison, ce qui correspond aux d\u00e9lais de livraison annonc\u00e9s pour le FC-Moto.<\/p>\n

Pour retourner le casque pour un \u00e9change avec le FC-Moto, tu as 14 jours pour le retourner sans raison.<\/p>\n

J'ai donc t\u00e9l\u00e9charg\u00e9 leur formulaire de retour pdf pour commencer le process. Cependant, le fait de cliquer sur le lien de l'e-mail pour les informer que je vais renvoyer le colis n'a pas fonctionn\u00e9. De plus, le formulaire de retour PDF est r\u00e9dig\u00e9 dans un anglais douteux, ce qui fait que tout n'est pas tr\u00e8s clair. Cependant, j'ai envoy\u00e9 un e-mail via la page de contact de leur site web et j'ai imprim\u00e9 et rempli le formulaire du mieux que j'ai pu, puis je l'ai inclus dans la bo\u00eete.<\/p>\n

Pour le FC-Moto, les frais de retour sont \u00e0 la charge du client.<\/p>\n

Hermes a propos\u00e9 11,34 \u00a3 TTC - mais j'ai souscrit l'assurance optionnelle pour un casque de 130 \u00a3, ce qui repr\u00e9sente un co\u00fbt suppl\u00e9mentaire de 5,50 \u00a3.<\/p>\n

Le total s'\u00e9l\u00e8ve \u00e0 17,94 livres sterling avec la TVA - si mes calculs sont exacts - pour le renvoyer par l'interm\u00e9diaire d'Hermes le 3 mai<\/strong>.<\/p>\n

Le 11 mai, je n'avais pas eu de r\u00e9ponse pour savoir s'ils avaient bien re\u00e7u ma commande, j'ai donc envoy\u00e9 un e-mail pour savoir o\u00f9 en \u00e9tait ma commande. Comme ils n'ont pas r\u00e9pondu, j'ai envoy\u00e9 un nouvel e-mail le 13 mai. Cette fois-ci, on m'a r\u00e9pondu rapidement qu'ils avaient exp\u00e9di\u00e9 le produit de remplacement et que je devais recevoir un code de suivi par courriel.<\/p>\n

Le retour a \u00e9t\u00e9 livr\u00e9 cinq jours plus tard par DH avec suivi,\u00a0arriv\u00e9e le 18 mai<\/strong>. Le casque \u00e9tait manifestement neuf et accompagn\u00e9 de tous les accessoires pr\u00e9vus.<\/p>\n

 <\/p>\n

Dans l'ensemble<\/strong><\/p>\n

M\u00eame si les d\u00e9lais \u00e9taient conformes \u00e0 ceux indiqu\u00e9s sur le site web, le retour a sembl\u00e9 prendre beaucoup de temps. La premi\u00e8re livraison a pris 7 jours, ce qui est acceptable, mais les 15 jours de voyage aller-retour pour renvoyer le mauvais casque et en recevoir un nouveau m'ont sembl\u00e9 longs. Si tu veux obtenir ton casque rapidement, j'essaierais l'un de nos autres revendeurs recommand\u00e9s - mais si tu n'es pas press\u00e9 et que tu veux choisir parmi une large gamme de casques, FC-Moto sera \u00e0 la hauteur. Il faut juste \u00eatre patient !<\/p>","protected":false},"excerpt":{"rendered":"

We were especially keen to\u00a0test out buying a crash helmet from\u00a0FC-Moto, mainly because we’re based in England and they’re in Germany so we were interested to see how long it’d take. 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